Terms of service

Last Updated: July 16, 2026

1. Introduction and Acceptance of Terms

Welcome to the Tonewheel General website:

https://www.tonewheelgeneral.com

These Terms of Use ("Terms") govern your access to and use of this website and related services provided by ECS Music, Inc., doing business as Tonewheel General ("Tonewheel General," "we," "us," or "our").

By accessing, browsing, creating an account, submitting information, or otherwise using this website, you agree to be bound by these Terms, our Privacy Policy, and any additional policies or terms referenced herein.

If you do not agree with these Terms, you must discontinue use of this website immediately.

These Terms constitute a legally binding agreement between you and Tonewheel General.

2. Eligibility

By using this website, you represent and warrant that:

  • You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
  • You have the legal authority to enter into these Terms;
  • Any information you provide is accurate, complete, and current;
  • Your use of this website complies with all applicable laws and regulations.

If you access or use this website on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Changes to These Terms

Tonewheel General reserves the right to modify, update, or revise these Terms at any time.

Changes become effective when posted on this website unless otherwise stated.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to remain informed about any updates.

4. Privacy

Your use of this website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and safeguard information collected through our website.

By using this website, you acknowledge that you have reviewed and understand our Privacy Policy.

5. User Accounts

Certain features of the website may require you to create an account.

When creating an account, you agree to:

  • Provide accurate and complete information;
  • Maintain and update your account information as necessary;
  • Keep your login credentials confidential;
  • Accept responsibility for activity conducted through your account;
  • Notify Tonewheel General immediately of unauthorized access or suspected security issues.

You are solely responsible for protecting your account credentials.

Tonewheel General reserves the right to suspend or terminate accounts that:

  • Contain inaccurate or fraudulent information;
  • Are used in violation of these Terms;
  • Present security risks;
  • Are associated with unlawful activity;
  • Threaten the operation or security of our website.

6. Acceptable Use

You agree to use this website only for lawful purposes.

You may not:

  • Violate any applicable federal, state, local, or international law;
  • Attempt unauthorized access to the website, servers, systems, or networks;
  • Introduce viruses, malware, ransomware, malicious code, or harmful technology;
  • Interfere with website operation, security, or functionality;
  • Scrape, collect, harvest, or misuse customer information without authorization;
  • Use automated systems, bots, spiders, or similar tools except where expressly permitted;
  • Upload or transmit unlawful, defamatory, fraudulent, abusive, obscene, or infringing content;
  • Impersonate another person or entity;
  • Circumvent security measures or access restricted areas;
  • Use the website in a manner that could damage, disable, overburden, or impair its operation.

Violation of this section may result in suspension or termination of your access and may subject you to civil or criminal liability.

7. Intellectual Property Ownership

Unless otherwise stated, all content appearing on this website, including but not limited to:

  • Text;
  • Graphics;
  • Photographs;
  • Images;
  • Videos;
  • Audio recordings;
  • Logos;
  • Product descriptions;
  • Manuals;
  • Software;
  • Downloads;
  • Page designs;
  • Layouts;
  • Icons;
  • Compilations;
  • Other website materials;

(collectively, the "Content") is owned by or licensed to Tonewheel General and is protected by applicable intellectual property laws.

All Content remains the property of Tonewheel General, ECS Music, Inc., or applicable third-party rights holders.

Nothing on this website transfers ownership of any intellectual property rights to you.

8. Limited Website License

Subject to your compliance with these Terms, Tonewheel General grants you a limited, non-exclusive, non-transferable, revocable license to access and use this website solely for personal, informational, and lawful purposes.

This license does not permit you to:

  • Copy website content for commercial purposes;
  • Modify or create derivative works;
  • Reproduce, distribute, or republish website materials;
  • Remove copyright, trademark, or proprietary notices;
  • Reverse engineer software or technology;
  • Mirror or reproduce the website on another server or platform;
  • Use Tonewheel General intellectual property without authorization.

Any rights not expressly granted are reserved by Tonewheel General.

9. Trademarks

"Tonewheel General," the Tonewheel General name, logos, product names, slogans, graphics, and related branding are trademarks, service marks, or trade dress of ECS Music, Inc. and may not be used without prior written permission.

All third-party trademarks, brand names, product names, logos, and other marks appearing on this website are the property of their respective owners.

The appearance of any third-party trademark or brand on this website does not imply affiliation, sponsorship, endorsement, or ownership unless expressly stated.

Nothing contained on this website grants you any right or license to use Tonewheel General trademarks or any third-party trademarks without appropriate authorization.

10. User Reviews and Submissions

Tonewheel General may allow users to submit reviews, comments, photographs, videos, testimonials, suggestions, ideas, feedback, or other materials ("Submissions").

By submitting content to Tonewheel General, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from your Submissions in any media now known or later developed.

You represent and warrant that:

  • You own or control all rights to your Submissions;
  • Your Submissions are accurate and truthful;
  • Your Submissions do not infringe the rights of any third party;
  • Your Submissions comply with all applicable laws;
  • Your Submissions are not defamatory, fraudulent, misleading, obscene, abusive, or unlawful;
  • Your Submissions do not contain malicious software or harmful code.

Tonewheel General reserves the right, but not the obligation, to monitor, edit, refuse, or remove Submissions at our discretion.

We are not responsible or liable for content submitted by users.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, services, or resources.

These links are provided for convenience only.

Tonewheel General does not own, control, operate, or endorse third-party websites and is not responsible for:

  • Their content;
  • Products or services offered;
  • Availability;
  • Security practices;
  • Privacy practices;
  • Terms and conditions.

Your use of third-party websites is at your own risk and subject to the terms and privacy policies of those third parties.

12. Electronic Communications

When you visit our website, create an account, submit information, place an order, or communicate with Tonewheel General electronically, you consent to receive electronic communications from us.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing.

Electronic communications may include:

  • Emails;
  • Account notifications;
  • Order-related messages;
  • Customer service communications;
  • Website notices.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, FEATURES, AND SERVICES PROVIDED THROUGH THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TONEWHEEL GENERAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • ACCURACY;
  • RELIABILITY;
  • AVAILABILITY;
  • QUIET ENJOYMENT.

Tonewheel General does not warrant that:

  • The website will operate without interruption;
  • The website will be error-free;
  • Defects will be corrected;
  • The website or servers are free from viruses or harmful components;
  • Website content will always be accurate, complete, or current;
  • Products, information, or services will always be available.

Your use of this website is at your own risk.

Nothing in these Terms creates any warranty not expressly provided in writing.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECS MUSIC, INC., D/B/A TONEWHEEL GENERAL, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:

  • Your use of or inability to use the website;
  • Website interruptions or errors;
  • Loss of data;
  • Loss of profits;
  • Loss of revenue;
  • Loss of business opportunities;
  • Reliance on website content;
  • Products or services purchased through the website;
  • Any unauthorized access or misuse of information.

This limitation applies regardless of the legal theory asserted, including contract, negligence, strict liability, or otherwise.

To the maximum extent permitted by law, the total liability of Tonewheel General arising from or relating to your use of the website shall not exceed the greater of:

  1. The amount you paid to Tonewheel General for the product or service giving rise to the claim; or
  2. One hundred U.S. dollars (US $100.00).

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, limitations apply only to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless ECS Music, Inc. d/b/a Tonewheel General, including its officers, directors, employees, agents, affiliates, suppliers, licensors, and service providers, from and against any claims, damages, liabilities, losses, expenses, and costs, including reasonable attorneys' fees, arising from or related to:

  • Your use of the website;
  • Your violation of these Terms;
  • Your violation of applicable laws;
  • Your infringement of another party's rights;
  • Your Submissions or other content provided through the website.

Tonewheel General reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with such defense.

16. Termination

Tonewheel General reserves the right to suspend, restrict, or terminate your access to the website, your account, or website services at any time if we believe you have violated these Terms or applicable law.

Termination does not affect any rights, obligations, or liabilities that arose before termination.

Sections that by their nature should survive termination will remain effective, including:

  • Intellectual Property Rights;
  • User Submissions;
  • Disclaimer of Warranties;
  • Limitation of Liability;
  • Indemnification;
  • Governing Law;
  • Dispute Resolution.

17. Governing Law

These Terms and your use of the website shall be governed by and interpreted according to the laws of the State of Tennessee, without regard to conflict of law principles.

18. Venue and Jurisdiction

Unless otherwise required by applicable law, any legal action arising from or relating to these Terms, the website, or your relationship with Tonewheel General shall be brought exclusively in the state or federal courts located in Tennessee.

You consent to the jurisdiction and venue of those courts.

19. Dispute Resolution

Before initiating formal legal action, the parties agree to make a good-faith effort to resolve disputes informally.

A party seeking resolution should provide written notice describing the nature of the dispute.

If the dispute cannot be resolved through informal discussions, either party may pursue available legal remedies.

Nothing in this section limits Tonewheel General's ability to seek immediate injunctive or equitable relief to protect intellectual property, confidential information, or legal rights.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Tonewheel General.

Tonewheel General may assign or transfer these Terms, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The invalid provision shall be modified only to the minimum extent necessary to make it enforceable while preserving its original intent.

22. Entire Agreement

These Terms, together with our Privacy Policy, Terms of Sale, Return Policy, Shipping Policy, Warranty Policy, and any referenced documents, constitute the complete agreement between you and Tonewheel General regarding website use.

These Terms replace all prior communications, agreements, or understandings relating to website use.

23. No Third-Party Beneficiaries

These Terms are intended solely for the benefit of you and Tonewheel General.

Except where expressly stated, these Terms do not create rights for any third party.

24. Contact Information

Questions regarding these Terms may be directed to:

Tonewheel General
A division of ECS Music, Inc.

Website:
https://www.tonewheelgeneral.com

Email:
orders@tonewheelgeneral.com

Phone:
1-800-867-5926

Mailing Address:
Tonewheel General
ECS Music, Inc.
117 Huxley Rd., STE D
Knoxville, TN 37922

25. Effective Date

These Terms of Use are effective as of July 16, 2026.

Tonewheel General reserves the right to update these Terms at any time. The current version will always be posted on this website.

Your continued use of the website after revisions are posted constitutes acceptance of the updated Terms.

Thank you for choosing Tonewheel General. We appreciate your trust and your business.